Refund Policy

Refund Policy

[9] Cancellation and Refund:

9.1: The customer always has the right to refuse service from Hür Bilişim, to cancel the service and to stop its broadcasting. Hür Bilişim is not responsible for the damages that may arise from the interruption of the service or the loss of data after the customer's request for suspension and cancellation of the service used, all customers knowingly send a request to stop and cancel.

9.2: Hür Bilişim has the right to refuse service to a customer at any time. In this context, Hür Bilişim may prevent a customer account with an active service from ordering new services in a way that is not possible.

9.3: There are two types of cancellation requests on the site. The first is to cancel the service immediately when sending a cancellation request. Another option is to cancel the service at the end of the period. The customer assumes responsibility in this regard when sending a cancellation request. If the customer wants to cancel the cancellation request, should contact Hür Bilişim on the website immediately.

9.4: A newly ordered and activated domain name service can be returned within 3 days by deducting the loss amount to be determined by Hür Bilişim. No refunds will be made after this period.

9.5: The customer cannot request a refund of the amounts added as credit to customer account. Since these amounts are taxed, they can only be used for Hür Bilişim services.

9.6: The refund amount can be paid back within 20 days via the same payment channel made by the customer, by deducting the technical support fee, money order/EFT fees, VAT amount and similar expenses given to the customer by Hür Bilişim. The customer cannot request a refund through a different payment channel.

9.7: License, Theme, Server service, web design, refund amount, technical support fee given by Hür Bilişim to the customer, money order/EFT fees, VAT amount and similar expenses can be deducted and repaid within 20 days via the same payment channel made by the customer. The customer cannot request a refund through a different payment channel.

9.8: If technical support is not provided for license services, refunds can be made within 7 days with the approval of Hür Bilişim.

9.9: Since it is not possible to return services such as themes and web design, there is no right to return. Theme and web design sales are the same as the product promotion promoted on the site. In this regard, the customer can get detailed information from Hür Bilişim before the sale. Refunds will not be possible after the theme files are delivered.